Intelligent Customer Acquisition Modeling via Campaign Channel Attribution: A Machine Learning Approach

Authors

  • Saurabh Mittal

DOI:

https://doi.org/10.22399/ijcesen.4219

Keywords:

Customer Acquisition, Campaign Attribution, Machine Learning, Multi-Channel Marketing, Intelligent Modeling

Abstract

The concept of data-driven marketing demands that companies maximize customer acquisition in multi-channel ecosystems. The old attribution models, i.e., last-click or linear models, simplify consumer journeys and fail to provide accurate ROI. Attribution is provided through machine learning, which marks a paradigm shift in approach. It relies on past data and algorithms, combined with contextual information, to improve accuracy. This enables better prediction of acquisition likelihood and more efficient budget allocation. The paper discusses customer acquisition modeling based on machine learning with campaign channel attribution. It explains the underlying principles and explores its real-world applications. The discussion also addresses key constraints and outlines perspectives for future use. In addition, the paper highlights how AI can further enhance effectiveness, personalization, and strategic decision-making in digital markets.

References

[1] Akhiwu, B. (2024). Agile software development project management and integrations incorporating AI. Babu, S.

[2] Qalati, S. A., Yuan, L. W., Khan, M. A. S., & Anwar, F. (2021). A mediated model on the adoption of social media and SMEs’ performance in developing countries. Technology in Society, 64, 101513.

[3] Aldea, A., Iacob, M. E., Daneva, M., & Masyhur, L. H. (2019, October). Multi-criteria and model-based analysis for project selection: An integration of capability-based planning, project portfolio management, and enterprise architecture. In 2019, IEEE 23rd International Enterprise Distributed Object Computing Workshop (EDOCW) (pp. 128-135). IEEE.

[4] Machireddy, J. R., Rachakatla, S. K., & Ravichandran, P. (2021). Leveraging AI and machine learning for data-driven business strategy: a comprehensive framework for analytics integration. African Journal of Artificial Intelligence and Sustainable Development, 1(2), 12-150.

[5] Raisch, S., & Krakowski, S. (2021). Artificial intelligence and management: The automation–augmentation paradox. Academy of Management Review, 46(1), 192-210.

[6] Sajja, R., Sermet, Y., Cikmaz, M., Cwiertny, D., & Demir, I. (2024). Artificial intelligence-enabled intelligent assistant for personalized and adaptive learning in higher education. Information, 15(10), 596.

[7] Alfonso, L. (2023). Artificial Intelligence Implementation for Project Portfolio Management (Doctoral dissertation, Politecnico di Torino).

[8] Diaz, R. A. C., Ghita, M., Copot, D., Birs, I. R., Muresan, C., & Ionescu, C. (2020). Context-aware control systems: An engineering applications perspective. IEEE Access, 8, 215550-215569.

[9] Pal, D. K. D., Chitta, S., Bonam, V. S. M., Katari, P., & Thota, S. (2023). AI-Assisted Project Management: Enhancing Decision-Making and Forecasting. J. Artif. Intell. Res, 3, 146-171.

[10] Lukács, A., & Váradi, S. (2023). GDPR-compliant AI-based automated decision-making in the world of work. Computer Law & Security Review, 50, 105848.

[11] Xu, Q., Xie, W., Liao, B., Hu, C., Qin, L., Yang, Z., ... & Luo, A. (2023). Interpretability of clinical decision support systems based on artificial intelligence from a technological and medical perspective: A systematic review. Journal of healthcare engineering, 2023(1), 9919269.

[12] Janjua, N. K., Hussain, F. K., & Hussain, O. K. (2013). Semantic information and knowledge integration through argumentative reasoning to support intelligent decision making. Information Systems Frontiers, 15(2), 167-192.

[13] Mahmood, K., Rana, T., & Raza, A. R. (2018, December). Singular adaptive multi-role intelligent personal assistant (SAM-IPA) for human-computer interaction. In 2018 12th International Conference on Open Source Systems and Technologies (ICOSST) (pp. 35-41). IEEE.

[14] Andrén, L., & Meddeb, J. (2021). Project portfolio management for AI projects. Developing a framework to manage the challenges with AI portfolios.

[15] Ivanović, M., Radovanović, M., Budimac, Z., Mitrović, D., Kurbalija, V., Dai, W., & Zhao, W. (2014, June). Emotional intelligence and agents: Survey and possible applications. In Proceedings of the 4th International Conference on Web Intelligence, Mining and Semantics (WIMS14) (pp. 1-7).

[16] Cauchard, J. R., Epps, J., Goncalves, J., Häkkilä, J., Herdel, V., & Perusquia-Hernandez, M. (2024, September). Affective Computing for Mobile Technologies. In Adjunct Proceedings of the 26th International Conference on Mobile Human-Computer Interaction (pp. 1-5).

[17] Ali, K., & Unalp, A. (2025). Blockchain and AI Collaboration: Building Trust and Security in Decentralized Networks.

[18] Pasham, S. D. (2017). AI-Driven Cloud Cost Optimization for Small and Medium Enterprises (SMEs). The Computertech, 1-24.

[19] Sagar, P., Zeijlemaker, S., & Siegel, M. Decision-making in Ransomware Capability Development: Persona-Driven Simulation.

[20] Singh, T. (2024). Human-ai collaboration in project management.

[21] Li, M., Zhang, J., Alizadehsani, R., & Pławiak, P. (2024). A multi-channel advertising budget allocation using reinforcement learning and an improved differential evolution algorithm. IEEE Access.

[22] César, I., Pereira, I., Rodrigues, F., Miguéis, V. L., Nicola, S., Madureira, A., ... & De Oliveira, D. A. (2024). A systematic review on responsible multimodal sentiment analysis in marketing applications. IEEE Access, 12, 111943-111961.

[23] Li, Z., Sharma, V., & Mohanty, S. P. (2020). Preserving data privacy via federated learning: Challenges and solutions. IEEE Consumer Electronics Magazine, 9(3), 8-16.

[24] Sun, M., Feng, Z., & Li, P. (2023). Real-time AI-driven attribution modeling for dynamic budget allocation in US e-commerce: A small appliance sector analysis. Journal of Advanced Computing Systems, 3(9), 39-53.

[25] Wang, W., Li, B., Luo, X., & Wang, X. (2023). Deep reinforcement learning for sequential targeting. Management Science, 69(9), 5439-5460.

[26] Bhandary, A., Dobariya, V., Yenduri, G., Jhaveri, R. H., Gochhait, S., & Benedetto, F. (2024). Enhancing household energy consumption predictions through explainable AI frameworks. Ieee Access, 12, 36764-36777.

[27] Yanamala, K. K. R. (2023). Transparency, privacy, and accountability in AI-enhanced HR processes. Journal of Advanced Computing Systems, 3(3), 10-18.

[28] Finocchiaro, J., Maio, R., Monachou, F., Patro, G. K., Raghavan, M., Stoica, A. A., & Tsirtsis, S. (2021, March). Bridging machine learning and mechanism design towards algorithmic fairness. In Proceedings of the 2021 ACM conference on fairness, accountability, and transparency (pp. 489-503).

[29] Prosper, J. (2018). AI-Powered Enterprise Architectures for Omni-Channel Sales: Enhancing Scalability, Security, and Performance.

[30] Parikh, D., Radadia, S., & Eranna, R. K. (2024). Privacy-Preserving Machine Learning Techniques, Challenges, And Research Directions. Int. Res. J. Eng. Technol, 11(3), 499.

Downloads

Published

2025-03-30

How to Cite

Saurabh Mittal. (2025). Intelligent Customer Acquisition Modeling via Campaign Channel Attribution: A Machine Learning Approach. International Journal of Computational and Experimental Science and Engineering, 11(4). https://doi.org/10.22399/ijcesen.4219

Issue

Section

Research Article