From Customary to Canny Academic Advising: The AI Panorama
DOI:
https://doi.org/10.22399/ijcesen.1893Keywords:
AI Chatbot, Academic Advising, Natural Language Processing, System Integration, Higher EducationAbstract
Academic advising is a service expected to provide students with the needed information and support for crafting academic plans attuned with their individual, educational, and professional goals; meeting institutional and graduation requirements; and getting ready for a life of change. Higher Educational Institutions (HEIs) world over are emphasizing on academic advising as a tool to familiarize students with the possible learning opportunities as well as for meeting the challenges of student retention. The teams that deal with student affairs and the academic advisors face a myriad of student queries across different channels on a regular basis, which cannot be instantly responded to, prompting in dissatisfaction with regard to the offered services. To commendably handle this challenge, it is essential to embrace pioneering systems and procedures. The increasing inclination on Artificial Intelligence and Natural Language Processing technologies in academics can enhance the academic advising systems at HEIs. The methodology used includes identifying, configuring, and deploying an AI-powered chatbot that aligns with the requirements of the existing AdTrac system at the University of Technology and Applied Sciences – Ibra. The chatbot interacts with students in both English and Arabic languages, serving as an intuitive user interface in answering the advisees’ Frequently Asked Questions (FAQs) round the clock thereby providing guidance and support to help them accomplish their academic goals.
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