The Effect of Emotional Intelligence on Social Media Advertising Perception
DOI:
https://doi.org/10.22399/ijcesen.293Keywords:
Management, communication modelAbstract
Changing technological conditions are reflected in our lifestyles and online shopping has become more common day by day. In this case, social media tools used sparingly have become a powerful marketing tool. The combination of advertising is the theory of communication and is done with the aim of making them take the purchasing action. The motivation that forms the beginning of purchasing is heavily influenced by emotions. The concept of emotional intelligence, which is becoming more important day by day, has achieved the success it deserves within the discipline.
The purpose of this study is to measure whether emotional intelligence has an impact on marketing or prospective customers' perceptions of advertisements they have observed on social media. Depending on the situation of the study, it has been observed that emotional intelligence has a statistically significant effect on social media advertising perception.
References
Sundaram, R., Sharma, D. R., & Shakya, D. A. (2020). Power of digital marketing in building brands: A review of social media advertisement. International Journal of Management, 11(4).
Al Tamime, R., & Weber, I. (2022). Using social media advertisement data to monitor the gender gap in STEM: opportunities and challenges. PeerJ Computer Science, 8, e994.
Mayer, J. D., Salovey, P., Caruso, D. R., & Cherkasskiy, L. (2011). Emotional intelligence. https://doi.org/10.1017/CBO9780511977244.027 https://www.cambridge.org/core (05.10.2023)
Nelson, D. B., & Low, G. R. (2011). Emotional intelligence. Boston: Prentice Hall.
Gottman, J. (2014). Emotional intelligence. https://cchangeandassociates.com/wp-content/uploads/Emotional_Intel_8pgs.pdf (20.10.2022)
Argenti, P. A. (1996). CorporateCommunication as a Discipline: Toward a Definition, Management CommunicationQuarterly, C. X, No: 1,73-97.
Belasen, A. T. (2008). TheTheoryandPractice of CorporateCommunication: A Competing Values Perspective, California, Sage
Publications.
Riel Cees, B. M. ve Van and Fombrun, C. J. (2007). Essential of CorporateCommunication, New York: RoudledghePub.
Goleman, D. (2001). Emotional intelligence: Issues in paradigm building. The emotionally intelligent workplace, 13, 26.
Adeoye, H., & Torubelli, V. (2011). Emotional intelligence and human relationship management as predictors of organizational commitment. IFE PsychologIA: An International Journal, 19(2), 212-226.
Nehrt, C. (2011). Conceptual ability, emotional intelligence and relationship management: A multinational study. Journal of Management, 12(4), 59.
Sofiyabadi, J., Karimi, A., & Nasab, S. N. (2012). Emotional intelligence: A critical factor to success in tourist relationship management. International Business Research, 5(8), 199.
Vyatkin, A. V., Fomina, L. V., & Shmeleva, Z. N. (2019, August). Empathy, emotional intelligence and decision-making among managers of agro-industrial complex. The role of tolerance for uncertainty in decision-making. In IOP Conference Series: Earth and Environmental Science (Vol. 315, No. 2, p. 022081). IOP Publishing.
Sa, B., Ojeh, N., Majumder, M. A. A., Nunes, P., Williams, S., Rao, S. R., & Youssef, F. F. (2019). The relationship between self-esteem, emotional intelligence, and empathy among students from six health professional programs. Teaching and learning in medicine, 31(5), 536-543.
Guasp Coll, M., Navarro-Mateu, D., Giménez-Espert, M. D. C., & Prado-Gascó, V. J. (2020). Emotional intelligence, empathy, self-esteem, and life satisfaction in Spanish adolescents: regression vs. QCA models. Frontiers in psychology, 11, 1629.
Deng, X., Chen, S., Li, X., Tan, C., Li, W., Zhong, C., ... & Ye, M. (2023). Gender differences in empathy, emotional intelligence and problem-solving ability among nursing students: A cross-sectional study. Nurse Education Today, 120, 105649.
Hasson, G. (2019). Emotional intelligence: Managing emotions to make a positive impact on your life and career. John Wiley & Sons
Pandey, G. P., Haldhar, D., & Dıxıt, D. A. K. (2022), Emotıonal Intellıgence Competencıes: Theoretıcal Perspectıve. Stochastic Modeling & Applications Vol. 26 No. 3 (January - June, Special Issue 2022 Part - 11).
Sekaryanti, R., Darmayanti, R., Choirudin, C., Usmiyatun, U., Kestoro, E., & Bausir, U. (2022). Analysis of Mathematics Problem-Solving Ability of Junior High School Students in Emotional Intelligence. Jurnal Gantang, 7(2), 149-161.
Durnali, M., Orakci, Ş., & Khalili, T. (2023). Fostering creative thinking skills to burst the effect of emotional intelligence on entrepreneurial skills. Thinking Skills and Creativity, 47, 101200.
Loi, N. M., & Pryce, N. (2022). The role of mindful self-care in the relationship between emotional intelligence and burnout in university students. The Journal of psychology, 156(4), 295-309.
Mohammadi, F., & ShoaaKazemi, M. (2022). The relationship between emotional intelligence and parental stress management during the Covid‐19 pandemic. Brain and Behavior, 12(8), e2692.
De Jesus, R. A. H. C. (2023). Teachers’knowledge Of Emotıonal Educatıon. International Academic Research & Reviews in Educational Sciences–I, 63
Bartos, L. J., Funes, M. J., Ouellet, M., Posadas, M. P., Immink, M. A., & Krägeloh, C. (2022). A feasibility study of a program integrating mindfulness, yoga, positive psychology, and emotional intelligence in tertiary-level student musicians. Mindfulness, 13(10), 2507-2528
Perez, A. M. (2023). South Texas Educators’ Perceptions of Emotional Intelligence Proficiency After COVID-19 (Doctoral dissertation, Texas A&M University-Kingsville).
DeMaria, T. R. (2022). Grounded Theory: How Millennials Describe the Process of Developing Empathy at Work (Doctoral dissertation, Capella University).
White, B. A. A., Fleshman, J. W., Picchioni, A., Hammonds, K. P., Gentry, L., Bird, E. T., ... & Papaconstantinou, H. T. (2023). Using an Educational Intervention to Map our Surgical Teams’ Function, Emotional Intelligence, Communication and Conflict Styles. Journal of Surgical Education, 80(9), 1277-1286.
Vucenovic, D., Sipek, G., & Jelic, K. (2023). The Role of Emotional Skills (Competence) and Coping Strategies in Adolescent Depression. European journal of investigation in health, psychology and education, 13(3), 540-552.
Qanwal, S., & Ghani, M. (2023). Enhancing ESL Learners’ Emotional Intelligence Skills through Explicit Emotional Intelligence Instruction. Journal of Social Sciences Review, 3(1), 93-103.
Drasar, M. (2023). Perception of the Environment. In Autonomous Intelligent Cyber Defense Agent (AICA) A Comprehensive Guide (pp. 47-61). Cham: Springer International Publishing.
Martinez-Levy, A. C., Rossi, D., Cartocci, G., Mancini, M., Di Flumeri, G., Trettel, A., ... & Cherubino, P. (2022). Message framing, non-conscious perception and effectiveness in non-profit advertising. Contribution by neuromarketing research. International Review on Public and Nonprofit Marketing, 19(1), 53-75. https://doi.org/10.1007/s12208-021-00289-0
Lin, S., Zhu, J., Yu, W., Wang, B., Sabet, K. A., Zhao, Y., ... & Emaminejad, S. (2022). A touch-based multimodal and cryptographic bio-human–machine interface. Proceedings of the National Academy of Sciences, 119(15), e2201937119. https://doi.org/10.1073/pnas.2201937119
Marino, V., Resciniti, R., & D’Arco, M. (2020). It’s all about marketing! Exploring the social perception in the Italian context. Italian Journal of Marketing, 2020, 7-23.https://doi.org/10.1007/s43039-020-00004-7
Wörfel, P., Frentz, F., & Tautu, C. (2022). Marketing comes to its senses: a bibliometric review and integrated framework of sensory experience in marketing. European journal of marketing, 56(3), 704-737. https://doi.org/10.1108/EJM-07-2020-0510
Maison, D., & Adamczyk, D. (2020). The relations between materialism, consumer decisions and advertising perception. Procedia Computer Science, 176, 2526-2535. https://doi.org/10.1016/j.procs.2020.09.320
Sun, Y., Luo, B., Wang, S., & Fang, W. (2021). What you see is meaningful: Does green advertising change the intentions of consumers to purchase eco‐labeled products?. Business Strategy and the Environment, 30(1), 694-704. https://doi.org/10.1002/bse.2648
Brosch, T. (2021). Affect and emotions as drivers of climate change perception and action: a review. Current Opinion in Behavioral Sciences, 42, 15-21. https://doi.org/10.1016/j.cobeha.2021.02.001
Gil-Soldevilla, S., Palao-Errando, J. A., & Marzal-Felici, J. (2019). Advertising communication and spirituality: a critical approach of academics and professionals. Communication & Society, 32(3), 139-152. https://doi.org/10.15581/003.32.33251
Lampert, C., Schulze, A., & Dreyer, S. (2021). ‘This might be advertising’: Perception, Understanding and Handling of Online Advertising by Children. MedienPädagogik: Zeitschrift für Theorie und Praxis der Medienbildung, 43, 1-18. https://www.medienpaed.com/article/view/1042/1040 (10.10.2023)
Spasova, L. (2021). Empirical Research on the Relationship between Consumer Attitudes and Values towards Advertisements by Mobile Operators. Izvestiya. Journal of Varna University of Economics, 65(3), 277-293. DOI: 10.36997/IJUEV2021.65.3.277
Eid, M., Nusairat, N., Alkailani, M., & Al-Ghadeer, H. (2020). Internet users’ attitudes towards social media advertisements: The role of advertisement design and users’ motives. Management Science Letters, 10(10), 2361-2370. DOI: 10.5267/j.msl.2020.2.029
Sriram, K.V. Namitha, K.P. & Kamath, B.G., (2021). Social media advertisements and their influence on consumer purchase intention. Cogent Business & Management, 8(1), 2000697. https://doi.org/10.1080/23311975.2021.2000697
Iqbal, A., Hussain, T., & Aslam, R. (2020). Exposure to Social Media Advertisements and Youth’s Response. Global Regional Review, 3, 144-150.https://doi.org/10.31703.grr.2020(V-III).16
Wajid, A., Raziq, M. M., Ahmed, Q. M., & Ahmad, M. (2021). Observing viewers’ self-reported and neurophysiological responses to message appeal in social media advertisements. Journal of retailing and consumer services, 59, 102373. https://doi.org/10.1016/j.jretconser.2020.102373
Muhamad, J. W., Harrison, T. R., & Yang, F. (2019). Organizational communication: Theory and practice. An integrated approach to communication theory and research, 359-374.
Lee, Y., & Yue, C. A. (2020). Status of internal communication research in public relations: An analysis of published articles in nine scholarly journals from 1970 to 2019. Public Relations Review, 46(3), 101906. https://doi.org/10.1016/j.pubrev.2020.101906
Caidor, P., & Mensah, E. (2022). Organizing (Organizational Communication). Canadian Journal of Communication, 47(4), 772-778. https://doi.org/10.3138/cjc.2022-0048
Cornelissen, J. (2004). Corporate Communications: TheoryandPractice, Sage Publications, London
Hall, C. (2006). Emotional intelligence and experiential learning. In Human Learning (pp. 139-156). Routledge.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 International Journal of Computational and Experimental Science and Engineering
This work is licensed under a Creative Commons Attribution 4.0 International License.