The Impact of Competence and Job Satisfaction on Employee Organizational Commitment at PT Bank Tabungan Negara (Persero) Tbk.
DOI:
https://doi.org/10.22399/ijcesen.3324Keywords:
Competence, Job Satisfaction, Organizational CommitmentAbstract
Each individual within the organization is assigned a role and position that is equally valued and contributes meaningfully to the organization’s advancement. The objective of this study is to examine the relationship between competence, job satisfaction, and organizational commitment at PT Bank Tabungan Negara (Persero) Tbk. (PT BTN). The population under study was the total number of employees at branch offices, amounting to 6,605 employees. The sample was obtained from the accessible population, comprising employees from 24 branch offices within the operational domains of Regional Office 1 and Regional Office 2. The Taro Yamane formula was used to calculate the number of samples required for this study, which resulted in a total of 348 samples being utilized. The findings of the study suggest that competence and job satisfaction have a significant impact on organizational commitment. Furthermore, job satisfaction is confirmed to mediate the positive and significant impact of competence on organizational commitment. These findings imply that the management of PT BTN has the potential to enhance organizational commitment, as measured by the affective commitment indicator, by cultivating a sense of emotional attachment among employees to the organization. This can be achieved by refraining from perceiving organizational problems as individual employee issues. Furthermore, the management of PT BTN also has the potential to enhance emotional competence by improving employees’ abilities to carry out assignments, comply with organizational regulations, and adapt effectively to various work assignments.
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