Impact of Employee Mental Health on Employee Performance in the Malaysian Banking Sector

Abstract

The operational duties and nature of work activities in the service sector make work-related stress an inescapable part of the job. Three aspects of work-related stress—overload, role conflict, and financial incentives—are investigated in this research to determine their effects on employee performance. Seventy workers at a Malaysian bank were surveyed using a combination of secondary sources and structured questions. After data collection was complete, SPSS version 25, which stands for the Statistical Package for the Social Sciences, was used for empirical analysis. Of the three factors used to predict performance, the results showed that financial incentives and job overload were the most influential. The results agreed with those of previous research by other academics. Other predictors should be considered for future study, and their application across other industries should be explored. These days, companies can't survive without individuals who can think outside the box and come up with new ideas. A company may gain a competitive edge and ensure its long-term viability via the innovative thinking of its employees. The banking industry is a subset of the economy that specializes in taking deposits from customers and then investing those funds to create even more riches. The banking industry is devoted to improving customer service and has made significant investments in technology. So, the innovative spirit of bank workers will shape how a company evolves to achieve its goals. Research on how mental health affects creativity is still scarce, particularly in the financial sector. Therefore, the purpose of this research was to look at how the mental health of bank workers at certain top banks relates to their creativity